.Satisfy Your Customers By Solving Their Problem
Get Return Customers
Achieve Greater Satisfaction & Solutions
Make More Money
Problem Solving for Customer Service
Finding Solutions for Your Customer's Problem: Trouble Shooting Made Easy
This powerful 8 hour workshop will give your employees the tools to give your customers what they are looking for: A solution to their problem. This is more than just the foundation on providing good customer service. It provides your staff with the way to determine what your customer wants and solve their problem. Your employee will learn how to define the customer's problem so they can solve it without going back and forth.
Training Approach: Creating Buy-in
Introduce & Set Expectations
Focus on Results
Easy to Arrange
"I learned more about customer service in this workshop then I have known from years of doing customers service."
"Good pace, personable, good sense of humor, well organized, useful and informative, handles "challenging" personalities very well."
"I like how we heard others' customer service ideals and came together on developing a collective policy."
I loved that we got to know fellow sales people, established ideas and set commitment, and determined how to strive forward with new ideas and approaches to provide great service."
"Clear and Effective."
"Thanks so much! You were terrific."
Customer Service Problem Solving and Trouble Shooting
Step #1 Focus on what the customer wants and define their problem.
Step #2 Establish Solutions
Step #3 Decide on best solution with your customer
Step #4 Act on the solution and determine next steps