"Customerized" for your customer Policy Development   Why Do it? Design and develop a customer service system enabling your company to respond quickly to your customer's needs Set the standards for customer interaction performance Develop the customer recovery process Create a plan towards continual improvement for customer satisfaction Create a customer service policy that will stick   How Long? Varies depending on involvement   Who Attends? Executives and top management. We also recommend, depending on circumstances, involving front-line staff and customers.

Planning for the Customer This is the first major step in creating a customer service system for your organization. This workshop involves a process towards developing customer relations standards.We will explore your customer: who they are, and what they need and desire from you. The scope of these sessions includes: Developing a vision of excellent serviceSetting standards for performance Developing a recovery process Creating a plan for continual improvement and problem solving Creating a customer feedback system Devising an implementation plan that includes training and communication roll-out   For requesting information regarding Planning for the Customer please call 415-479-2028 or click on "request for proposal"   Who We Are I Contact Us I Resources We offer: Facilitation I Training I Build Teams

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