.Satisfy Your Customers, Earn More Business
Get Return Customers
Achieve Greater Satisfaction
Make More Money
Excellence in Customer Service:
Serving Your Customer Infinitely Better
This powerful 4-8 hour workshop will give your staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence, that's why we sub-titled this workshop "From the Inside/Out."
Training Approach: Creating Buy-in
Introduce & Set Expectations
Focus on Results
Easy to Arrange
"I learned more about customer service in this workshop then I have known from years of doing customers service."
"Good pace, personable, good sense of humor, well organized, useful and informative, handles "challenging" personalities very well."
"I like how we heard others' customer service ideals and came together on developing a collective policy."
I loved that we got to know fellow sales people, established ideas and set commitment, and determined how to strive forward with new ideas and approaches to provide great service."
"Clear and Effective."
"Thanks so much! You were terrific."
Customer Service Non-Trivial
When we receive good service, we tell 9 to 12 people on average
When we receive poor service, we tell up to 20 people
What is the chance (by percentage) that customers will repurchase from a company if their complaint is handled quickly and pleasantly? 82%
If the service is really poor, 91% of the customers won’t come back.
It costs 5 many times more in energy, resources and money to get a new customer than it does to maintain a current one.
A completely satisfied customer is 6 times more likely to come back
5% increase in customer satisfaction will result in a 25%-85% increase in net profit
5 things you can do to impress your customer